Losing track of who is waiting for your services? Need to prioritise based on time waiting or need? Struggling to calculate how long each step in the process is taking?
The Waiting List Module can help.
The Waiting Lists Module allows you to create multiple waiting lists, view the progress of each waiting list and automatically removes people once they begin to access the service they have been waiting for.
List individuals, organisations, or both. Automatically record when they are added and removed, enabling detailed reporting on list sizes, waiting times, or how many have been waiting longer than your target. You can also compare average waiting times across services.
Have as many waiting lists as you need!
Examples of using the module
- Room voids: a housing support organisation, has profiles for rooms. When a room is empty, they add it to the waiting list (it’s waiting to be occupied). This shows them which rooms are available and provides reports on voids.
- A charity with a multi-stage referral process has a waiting list for each stage. Clients are moved from one waiting list to another as they are moved through the process. Reports tell them how long each stage takes.
- A sports club is planning new activities. While consulting with beneficiaries, it uses waiting lists to keep track of interest in various new groups.
The Waiting List Module may be beneficial for your system if you need to:
- Measure demand for your services
- Prioritise resources based on demand
- Demonstrate that you are meeting your targets
- Manage each step in the waiting list process
- Keep track of when training needs to be refreshed
- Inform funders of list sizes and waiting times
Already a Lamplight user?
To enable the module, go to System Admin (you must be a system administrator) > change modules and tick the Waiting List Module box to turn it on in your system.
Once the module is enabled, you can start creating the waiting lists you need. Steps and guidance for this can be found in the Hub.
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